Understand how our retained and contingency recruitment services work, what they cost, and when to use each one. Choose the right level of support for your next hire.
A bad hire can cost your business more than just salary.
When you factor in lost time, disruption to the team, missed targets, and the cost of starting again, the average mis-hire costs over £18,000.
But even when you make the right hire, the wrong recruitment approach can still waste time and money.
Reviewing CVs that don’t meet the brief
Interviewing candidates who should never have been shortlisted
Paying fees without structure or accountability
We built our services to avoid these common traps.
Whether you need retained support or contingency hiring, we focus on quality, fit, and fairness.
Most hiring problems aren’t caused by a lack of effort.
They come from unclear roles, inconsistent processes, and too much pressure to get it right without the right support.
You write a job ad and hope it attracts the right people.
You rely on interviews to reveal something they often can’t.
You make a decision based on gut feel, availability, or urgency.
And even when someone accepts the offer, there’s still no guarantee they’ll perform once they start.
It’s not that you’re doing it wrong.
It’s that the process you’re using makes it hard to get it right.
Only 60% of jobs are currently being filled as companies are experiencing a lack of quality applications.
74% of companies under perform when it comes to recruitment.
Companies are taking on average 6 months to hire someone.
50% of job-seekers who accept a counter-offer from their current employer will be back on the market within 2 months.
Companies are battling their attrition rates as 60% of those leaving do so for a better quality life.
A third of the workforce will quit their job this year, impacting your bottom line.
Whether you’re hiring for a hard-to-fill leadership role or need extra support for everyday recruitment, we offer two service models: retained and contingency.
Each one suits a different kind of challenge. Here’s how they work:
A structured, exclusive recruitment partnership where we work on your role from start to finish with a shared commitment to results.
When to use it:
Senior, technical, or niche roles
Urgent or business-critical hires
Roles that have remained open for too long
When you need full market coverage and strategic input
How it works:
You engage us exclusively
We commit more resources including time, data, and research to the search
You pay a small retainer to secure priority and focus
We deliver a shortlist, not just a stream of CVs
Milestone-based delivery keeps the process structured and accountable
What it costs:
Typically 30–45% of annual salary
Fees are split into stages linked to progress
A flexible, success-based service where you only pay once we place a candidate in your business.
When to use it:
Common or mid-level roles
You need flexibility or are already using multiple agencies
Roles where speed is more important than structure
How it works:
You only pay if we successfully place someone
No exclusivity or upfront cost
Ideal for fast-moving hiring or low-commitment needs
What it costs:
Typically 20–30% of annual salary
Fee is paid on the candidate’s start date
Exclusive partnerships may qualify for reduced fees
Retained search is more than just CVs. It’s a structured, end-to-end process focused on precision, accountability, and outcomes.
You get:
A full market search including passive candidates
Detailed briefing and alignment on role, team, and business context
Talent mapping and outreach strategy
A shortlist of fully screened, qualified candidates
Interview coordination and candidate preparation
Ongoing communication and reporting at each milestone
Support through offer, negotiation, and start
6-month check-in and outcome review
Contingency recruitment gives you speed and flexibility, while still focusing on fit and quality.
You get:
A clear and agreed brief
Search and outreach to active candidates in our network
Basic candidate screening and shortlist delivery
Interview coordination and scheduling
Feedback handling and offer communication
Fee only paid when a hire is made
We take time to understand the role, the problems it's meant to solve, and what success looks like in your business.
If we’re aligned, we’ll send a short agreement that outlines how we’ll work together, what’s included, and what happens next.
We send you a Talent Agreement, which outlines how we will work together.
Our blend of industry expertise, predictive insights, and customised approaches ensures you're next hire is the right hire for your team, company, and mission.
Only 20% of candidates are active. We give you access to the other 80%.
Don’t just scratch the surface. Our deep market insights connect you to the talent pool's unseen depths, uncovering candidates tailored for your mission.
"Harness the power of data in your hiring. We provide actionable insights, enabling you to make informed, confident decisions about who joins your team
Our support doesn't end at the hiring decision. We continue to support you through onboarding and beyond.
Recruitment agencies charge a fee based on the level of superiority/complexity, which is typically reflected by the salary. Some agencies will charge a percentage of either the base salary or the overall salary package (salary + bonus and benefits). As the salary increases, so does the percentage.
We charge a fee based on the salary only and the fee is agreed before the commencement of our recruitment service. That way there is full transparency on pricing right from the start.
For challenging and complex requirements to your roles such as difficult location, time-sensitive, niche skill, hard to fill, senior position, or multiple hires, a more rigorous methodology process along with more data and technology is required. For these situations we recommend you choose a Retained Recruitment Service:
Retained means you engage us exclusively and pay a small fee upfront. This gives us the focus and resources to run a full market search and deliver a shortlist. Contingency is more flexible, you only pay if we successfully fill the role, but the process is typically less in-depth.
Retained search involves a deeper level of research, talent mapping, and candidate engagement. It is structured to solve difficult hiring problems, reduce risk, and improve success rates. More time and resources go into the process to deliver a stronger result.
Yes. For retained searches, we offer a replacement guarantee if the hire leaves within an agreed period. We’ll discuss the terms clearly before the search begins.
Our process is designed to minimise that risk. If a placement is not made, you still receive detailed market feedback, a documented search strategy, and insight to improve future hiring. We also stay engaged to adjust the brief or extend the search if needed.
Yes. We support clients hiring across the UK and internationally, including remote and location-sensitive roles.
Yes. If you commit to working with us exclusively, we can offer a more competitive rate. This gives you a better outcome and helps us invest more in the process.
There are several reasons why a business might consider contacting a recruitment agency:
If you’re hiring now or planning ahead, we can help you choose the right level of support for your next hire.
Book a short call to explore your options and get clear on whether a retained or contingency approach is best for your role.
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